Business leaders and customer service experts have called for a fundamental shift in how Nigerian organisations approach customer experience, warning that poor organisational mindset, weak processes and inadequate understanding of customer expectations continue to undermine service excellence. The call was made at a conference organised by E-Access Hub (EAH) to …
Read More »E-Access Hub Brings Austin Okere, Remita’s Deremi Atanda Together to Tackle Nigeria’s Customer Experience Challenge
